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Refund and Return Policy for Goldband Technologies Limited
At Goldband Technologies Limited, we strive to provide our customers with the best shopping experience. Our Refund and Return Policy outlines the terms under which products purchased from us can be returned or refunded.
1. Payment on Delivery
We offer a Payment on Delivery service to allow customers to inspect their products before making payment. This ensures that our customers are completely satisfied with their purchase before completing the transaction.
2. Inspection on Delivery
When your order arrives, please inspect the package and product(s) carefully before making any payment. Ensure that:
- The product matches your order.
- The product is free from any visible defects or damages.
- All included accessories, manuals, and components are present.
If you are satisfied with the product, you may proceed with payment to the delivery agent.
3. Return Conditions
If the product does not meet your expectations, you may refuse the product at the point of delivery without making payment.
Once payment is made, returns are generally not accepted except under the following conditions:
- Defective or Damaged Products: If you discover that a product is defective or damaged after payment and delivery, you must notify us within 48 hours of receiving the product.
- Incorrect Items: If you receive an incorrect item, please contact us immediately to arrange for a replacement or refund.
4. Return Process
To return a product under the conditions mentioned above, please follow these steps:
- Contact Us: Reach out to our customer service team via [Insert Email Address] or [Insert Phone Number] within 48 hours of delivery to report the issue.
- Provide Proof: Be prepared to provide proof of purchase (such as an order confirmation email or receipt) and photographs of the defective, damaged, or incorrect product.
- Arrange Return: Our customer service team will guide you through the return process and provide instructions on how to return the product to us.
5. Refund Process
If your return is approved, refunds will be processed as follows:
- Method of Refund: Refunds will be issued via the original payment method. For cash payments, a bank transfer will be arranged.
- Timeframe: Please allow up to 7-10 business days for the refund to be processed after we receive the returned product and confirm its condition.
6. Non-Returnable Items
The following items are not eligible for return or refund after payment has been made:
- Products that have been used, altered, or modified.
- Products that have been damaged due to misuse, negligence, or accidents.
- Perishable goods or items explicitly marked as “non-returnable” at the time of purchase.
7. Exchanges
We currently do not offer direct exchanges. If you wish to exchange a product, you must return the original item following our return process and place a new order for the desired product.